We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If the return is for anything other than damage, a defect, or a wrong item, on our part, then there is also a 10% restocking charge, to cover the costs of the admin and labour of restocking the returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thecreatures@followthecreatures.com
Please note that returns will need to be sent to the following address:
Summit House
4-5 Mitchell Street
Edinburgh
EH6 7BD
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
For items that are returnable, the fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return. You will be automatically refunded on your original payment method within 10 business days.
Last updated: 7 October 2024
