Shipping Policy

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Last updated: February 2026

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We aim to get your order to you as quickly and reliably as possible. All orders are processed and dispatched from the UK.

Processing Time:  Orders are usually processed within 1–2 business days (Monday to Friday, excluding bank holidays).

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We pack and ship your items (paperback books, t-shirts, and beanie hats) once payment is confirmed.

During busy periods (e.g., holidays), processing may take up to 3 business days.

Shipping Options and Delivery Times (UK Mainland):  We use reliable carriers such as Royal Mail or similar services for most orders.  Standard Shipping — £3.95–£5.95 (depending on order size/weight)

Estimated delivery: 2–4 business days after dispatch.

Tracked / Express Shipping — £6.95+ (optional upgrade at checkout)

Estimated delivery: 1–2 business days after dispatch (Tracked 24/48 or similar).

 

Delivery times are estimates and start from the dispatch date. Most UK orders arrive within 3–5 business days total.  Free Shipping — We offer free standard shipping on orders over £15 (UK mainland only). 

Remote Areas:  For orders to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, or certain other postcodes (e.g., IV, HS, ZE, BT, IM, GY, JE), an additional surcharge may apply (typically £5–£10). This will be shown at checkout. 

International Shipping:  We currently ship only within the United Kingdom. If you're outside the UK and interested in international options, please contact us at thecreaturefollowthecreatures.com — we may add this in the future.

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Order Tracking:  Once your order ships, you'll receive a confirmation email with tracking details (where available). You can track your parcel directly via the carrier's website. 

Important Notes:  We pack items securely to arrive in perfect condition (books in protective wrapping, apparel folded and bagged).

Delivery times exclude weekends, bank holidays, and any delays caused by the carrier or extreme weather.

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If your order is delayed or lost, contact us within 30 days of the estimated delivery date — we'll help resolve it quickly.

For any issues, please email thecreatures@followthecreatures.com or use our contact form.

 

We appreciate your understanding and are here to help make your shopping experience enjoyable!